Frequently Asked Questions
Everything you need to know about bringing Lola's Leads into your home.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor items?
We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your products sustainably sourced?
At Lola's Leads, we prioritize ethical manufacturing. Over 80% of our catalog is sourced from suppliers who use recycled materials and fair-trade labor practices.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working hard to expand our logistics to support international home enthusiasts in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How can I track my order status?
Once your order is processed, you can track it through the 'Order History' section in your account or by clicking the link provided in your shipping confirmation email.